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The Customer Portal is a secure online platform that allows you to manage your account, view transactions, update preferences, and access important information about your services.

Getting started is easy! Simply log in using your phone number, verify with the code sent to you, and you'll have access to your Insider's Club dashboard.

Yes! We use industry-standard security measures including encryption, secure authentication, and regular security audits to protect your information. We are compliant with GDPR and CCPA regulations.

To log in:

1. Enter your phone number on the login page
2. Click "Send Code"
3. Enter the verification code sent to your phone
4. Click "Verify" to access your account

If you didn't receive your verification code:

• Check your phone for incoming messages
• Make sure you entered the correct phone number
• Wait a few minutes and try again
• Click "Resend Code" on the verification page
• If the problem persists, contact support

Yes, you can update your phone number in your profile settings. Go to Profile > Contact Information and update your phone number. You'll need to verify the new number with a verification code.

To view your transaction history:

1. Log in to your account
2. Navigate to "Transactions" in the main menu
3. You'll see a list of all your transactions with filters and export options

Yes! On the Transactions page, click the "Export" button to download your transaction history in CSV or PDF format.

If you notice an error in your transaction history, please contact our support team immediately with the transaction ID and details about the issue. We'll investigate and resolve it as quickly as possible.

Try these troubleshooting steps:

• Clear your browser cache and cookies
• Try a different browser (Chrome, Firefox, Safari, or Edge)
• Check your internet connection
• Disable browser extensions temporarily
• Try accessing the site in incognito/private mode

If the problem persists, contact technical support.

The SCSB Customer Portal is optimized for modern browsers including:

• Google Chrome (latest version)
• Mozilla Firefox (latest version)
• Safari (latest version)
• Microsoft Edge (latest version)

We recommend keeping your browser updated for the best experience.

You can contact our support team through:

• Email: [email protected]
• Phone: 1-800-SCSB-HELP
• Live Chat: Available in the bottom right corner of your dashboard

Our support hours are Monday-Friday, 9 AM - 5 PM EST.